According to industry standards, 80% of your revenue will come from 20% of your existing customers. Infinity helps you to achieve that standard by connecting your customers to products, solutions and support to make them happy to buy from you again and again.
Upsell and cross-sell campaigns offer new or bundled products to your existing customers through an Infinity Account Executive. These campaigns have been proven to balance out revenue volatility and support long-term customer retention.
Our account management campaigns partner acquisition sales with customer retention specialists to provide customer product training and a seamless transition from initial sale to long-term relationship.
Infinity’s customer service campaigns include loyalty programs, customer support, reminder series, surveys, and call overflow and backstopping. When your resources just aren’t enough, we’re here to fill in with the necessary support to help you keep up with volume and avoid inactive customers.
Managing the platforms and technology needed to support multi-channel service is still a challenge for many companies. Infinity supports multi-channel managed services by maintaining a full-suite of technologies including live chat, web conferencing, click-to-call, call recording, and post-call surveys.
Other Retention Solutions
Infinity offers additional solutions to support customer retention for your company including, free trial conversions, click-to-live chat, new product launches, conquest campaigns and pre- and post-marketing support.