Infinity Welcomes Matthew Smith as Chief Operating Officer

Infinity, a high value sales agency, announced December 9th that veteran sales leader Matthew Smith has joined the organization as Chief Operating Officer. Matt brings valuable and innovative experience to the executive team at Infinity, especially during a time of rapid growth. As Chief Operating Officer, Matt will support the continued development of Infinity’s growth strategies and Buyerlytics® capabilities that help admired brands get and keep customers.

“The energy and established track record that Matt brings to Infinity is impressive,” said CEO of Infinity, Tom Leidigh. “We’re excited to have him at the forefront of maximizing growth and look forward to his support in expanding our ever-growing capabilities.”

Matt has more than twenty years of sales and strategy experience at Fortune 500 Companies.  Notable are seven years with Southwest Airlines, where he served as Head of Corporate Sales, and eleven years at Thomson Reuters in various sales and strategic leadership positions.

“Infinity has a rich tradition in innovatively acquiring customers for their clients,” said Smith. “The established and winning culture the people at Infinity have created is exhilarating, and I am excited to become part of their bold plans for the future.”

Matt earned a bachelor’s degree in Business Administration from Southwest Texas State University and received his Executive Masters of Business Administration from Southern Methodist University. In addition, Matt has also held the role of President of the 2018 award-winning Dallas Chapter of the American Association of Inside Sales Professionals.

About Infinity

Infinity is an award-winning sales and service agency that partners with admired brands to Get Customers and Keep Customers. We take a highly-consultative approach with our clients to build them successful inside sales programs that go beyond the current revenue targets to achieve a new 100%. Visit for more information.


Infinity Shares Tips on Sales Coaching

Ryan McDonald, Director of Sales Development and Brett Messenger, Sales Manager with Infinity met with Bob Perkins, the CEO of AA-ISP, the American Association for Inside Sales Professionals and the Inside Sales Studio audience

Infinity Opens New Office in Bingham Farms, Michigan

Cedar Rapids-based Infinity, Inc. announced today that they have opened the doors of their 17,000 square-foot, Class A facility in Oakland County, MI.

Infinity Partners with National Inside Sales Organization to Set Industry Standard

Certified Inside Sales Organization, or CISO™, is the first organizational certification designed to help companies compare internal inside sales programs against an established set of industry standards.

Infinity Honored with Multiple National Inside Sales Awards

On Wednesday, April 4th, the American Association of Inside Sales Professionals recognized Infinity as Service Provider of the Year and a TOP Industry Influencer.

Infinity Leaders Take Main Stage at Inside Sales Summit

Infinity CEO Thomas Leidigh and President Jay Davey will present at the American Association of Inside Sales Professionals Leadership Summit in Chicago, IL, from April 3-5.

New Location Adds Outsourced Sales Capacity to Automotive, Digital, Other Industries.

This month, Infinity began operations in a new facility in the Detroit metro area. The facility will initially add 50+person capacity to Infinity with an additional 100+ capacity increase planned by the end of 2018. This location will focus on serving business-to-business clients.

“While this location will service a variety of businesses, it is a strategic location for reaching the automotive industry, which has been a key industry for Infinity since the company was founded,” says Infinity President Jay Davey.

The new facility in Southfield, Michigan, has multiple training and coaching spaces, as well as enhanced video conferencing capabilities. Sales programs at the facility will focus on high-value products with one to four month consultative sales cycles.

With the addition of the Southfield office, Infinity has three US locations with 500+ account executives supporting dozens of products for the automotive, software, digital services, and financial services industries. Infinity campaigns touch the entire customer life cycle and include customer acquisition, retention, and account management services.


Infinity is an award-winning sales and service agency that partners with companies to Get Customers and Keep Customers. We implement our proprietary Buyerlytics® methodology to take programs beyond current revenue targets and achieve a New 100% goal.

New Opportunity to Achieve 10X Growth with Sales and Marketing Alignment

Infinity, Inc., partnered with Innovaxis to provide Buyerlytics Plus: a new way for business-to-business (B2B) technology and service companies in the midwest to achieve 10X sales growth by aligning sales and marketing.

Infinity, Inc., to Increase staff by 33% this Fall

Infinity, Inc., the sales agency that partners with America’s most-admired brands to Get Customers and Keep Customers, is experiencing rapid growth. This fall, the company is hiring more than 25 full-time and part-time sales and retention professionals at its Cedar Rapids headquarters and adding more than 100 jobs in its Metro-Detroit offices.

This growth comes on the heels of the company rebranding in 2016, in which Infinity transformed into a data-driven sales agency.

“We see this growth as confirmation from the market—the old contact center model is dead. Our clients are looking for a more professional sales solution, and that’s what we’ve been able to offer since our rebranding,” says Infinity CEO Thomas Leidigh.

The new professional sales solution is Buyerlytics®, Infinity’s proprietary methodology that helps clients achieve a higher revenue target. Since launching this new methodology for inside sales and retention, the industry has acknowledged Buyerlytics® as revolutionary, awarding Infinity with 2017 Sales Provider of the Year (Stevie® Awards) and 2017 Innovator of the Year (American Association for Inside Sales Professionals). It was also successful implementation of Buyerlytics® that has led to recent expansions and the current hiring need.

“This is the largest hiring initiative we’ve experienced in our Michigan location since opening up in this market five years ago, and we expect it to continue into 2018,” says Jay Davey, President of Infinity.

Infinity was founded in 1996 as Infinity Contact, a direct marketing company serving the automotive industry. In 2000, Infinity Contact expanded to include business-to-business telemarketing services that focused on selling products to small and medium sized businesses in the automotive, financial, digital, and software industries. In 2015, the organization underwent a rebranding, and emerged in 2016 as Infinity, a professional inside sales agency. Key to the rebranding were a rejuvenation of company culture focusing on energy, excellence, and execution and implementing our proprietary revenue system, Buyerlytics®. Today, Infinity has locations in Cedar Rapids, Iowa, and Farmington Hills, Michigan. Thomas Leidigh, CEO, has owned and led the company throughout its history.