What is an “SRO” or Self Regulatory Organization? A self-regulatory organization is an organization that contributes a portion of regulatory authority with governmental oversight bureaus in particular industries or professions.
PACE elected to form an SRO based on their belief that complementing the American federal and state teleservices statutes and regulations with a broad set of SRO standards provide contact center businesses with a platform of best practices, documentable procedures, and measureable compliance tools.
The PACE SRO incorporates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the PACE-SRO is to assure a positive teleservices experience for consumers, and provide an objective system that reinforces companies’ commitment to government compliance. Learn more in the video below.
Ultimately, companies seeking the highest caliber of customer care, best practices and compliant behavior can apply to receive the PACE SRO Seal of Accreditation. Companies that conduct a PACE SRO Independent Audit of their firm or of their suppliers may receive the PACE SRO Seal of Accreditation and operational risk mitigation. Displaying the seal to consumers and other firms is evidence of their integrity of contact center operation!