Full-Suite of Customer Support and Service
Infinity’s customer service campaigns include loyalty programs, customer support, reminder series, call overflow/backstopping, and surveys.
When a client expanded rapidly, current infrastructure for handling survey volumes couldn’t keep up. Infinity implemented our Buyerlytics® approach to seamlessly align with existing client systems and train customer service specialists in delivery of verbatim survey scripts. Infinity’s best-practices in technology and call monitoring were adopted by the client’s internal programs.
Hours of Call Time Supported Daily
A client providing services found that nearly 60% of customers could be classified as “inactive,” not having purchased services in more than 12 months. Infinity was engaged to design a multi-channel loyalty program to re-activate these customers and provided continuous evaluation of segment/offer performance to make real-time adjustments.
Return on Investment (ROI)
Infinity’s Buyerlytics® revenue system methodology works by integrating Strategy, Systems, and Execution into every campaign. We utilize cross-functional teams that manage campaigns using real-time data and analytics.
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