Infinity is an inside sales and customer service agency, founded in 1996. We specialize in highly consultative,
innovative partnerships with our clients, who are some of the most admired brands. In a nutshell, we “Get
Customers and Keep Customers” for our clients

Infinity delivers high-performance results through our proprietary revenue system methodology, Buyerlytics®. Buyerlytics®
integrates cross-functional components that are critical for inside sales and service success,
including Strategy, Systems, and Execution.

Infinity Offers

Today’s customers are connected like never before, communicating across multiple channels simultaneously, as they engage with your brand. Infinity brings the human element of conversations back to customer experience to improve the outcome of customer interactions, promote and protect your brand, and accelerate growth.



Go-To-Market Plan

Revenue Plan & ROI

Addressable Market

Organizational Alignment



Sales Performance Analytics

Campaign Analytics

Customer Analytics

Support Systems




Team Structure & Culture

Sales Process

Performance Management

Human Talent Training


Infinity has an outstanding track record of delivering superior results to clients, stakeholders, employees, and partners.

Our in-depth knowledge and experience, is the foundation for developing custom go-to-market strategies, for prospective clients.

Our boutique approach offers a highly experienced management team is committed to exceeding our client's ROI targets. We take pride in our exceptional client references, as they are the greatest testament of our commitment to results.

Our experience spans the entire customer lifecycle (B2B & B2C) including:

  • Outbound Acquisition Sales

  • Pilots/Innovation Lab

  • Customer Retention, Loyalty & Winback

  • Appointment Setting/Scheduling

  • Customer Service

  • Lead Generation

  • Data Entry, Back Office

Infinity is a partner that’s wholly focused on your success and committed to exceeding your ROI targets. We are immersed in every step of the process, including recruiting the right employee profiles, training extensively in the specifics of your customer needs, and managing the results to ensure quality and productivity.

Outbound Sales

Infinity’s B2B & B2C outbound sales programs drive results by using outcome-oriented KPIs and dedicated cross-functional teams. These programs are built with Account Executives that have a “hunter” sales mentality and a strong competitive nature. They are supported by cross-functional management focused on outcomes, not just effort.

Inbound Sales

Dedicated Account Executives with the right industry experience and demeanor, will be successful as the backbone of your inbound B2B or B2C sales campaigns. Designed as an extension of your business, we help build the necessary and seamless touch points for your customers.

Customer Service

Infinity’s B2B and B2C customer service campaigns, include loyalty programs, customer support, reminder series, surveys, and call overflow and backstopping. When your resources just aren’t enough, we’re here to fill in with the necessary support to help you keep up with volume and avoid inactive customers.

Our Services

In the age of the digital consumer, we help you pique interest, elevate experience, nurture leads, make sales, reduce churn and grow customer
brand affinity with our CX driven engagement services and solutions – that support throughout the entire customer lifecycle.

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